- Support requirements-gathering sessions with mid- to large-enterprise customers and eventually lead these conversations
- Configure and implement business logic in mpro5 using SQL, including writing stored procedures
- Learn the mpro5 platform and advise customers on how to achieve their goals
- Collaborate with the Customer Excellence team to maintain quality and customer satisfaction
- Develop and maintain clear technical documentation
- Work with Customer Excellence Managers to deliver work accurately and on time
- Follow QA processes and fully test work before customer release
Requirements
- A degree in computer science or a related subject, or 1–2 years' experience in a technical role such as software development, implementation, or technical support
- Solid SQL fundamentals; ability to write queries confidently and willingness to develop stored procedures
- Practical SQL experience is a plus; strong academic or project work counts
- Genuine interest in working directly with customers
- Ability to explain technical ideas in plain language and listen well
- Good organisational skills and attention to detail
- Some familiarity with the software development life cycle and Agile ways of working
- Exposure to Jira, Confluence, or Zendesk is a plus, not a requirement
- Curiosity and willingness to learn quickly
Core Competencies
Demonstrates strong SQL skills with the ability to write queries and develop stored procedures, while effectively communicating technical concepts to customers. Proven experience in customer engagement and collaboration within a team to ensure quality and timely delivery.
Highest-signal resume keywords
- SQL Query Writing
- Stored Procedure Development
- Customer Engagement
- Technical Documentation
- Agile Methodologies
ATS Optimization Keywords
Hard Skills
- SQL
- Stored Procedures
- Technical Support
- Software Development
- Implementation
Soft Skills
- Organizational Skills
- Attention to Detail
- Communication Skills
- Listening Skills
- Curiosity
Industry Keywords
- Requirements Gathering
- Customer Satisfaction
- Quality Assurance
- Software Development Life Cycle
Tools & Technologies
- Mpro5
- Jira
- Confluence
- Zendesk
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Junior Solutions Architect employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
