At a Glance
- Tasks: Be the friendly face of the Council, helping customers via phone, email, and social media.
- Company: Join a supportive team dedicated to enhancing public service in Ipswich.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Jobtailor is seeking a Customer Experience Officer in Ipswich to be the first point of contact for a range of Council services.
You will handle inquiries via phone, email, web chat and social media, using your strong communication skills to resolve queries quickly and accurately.
The role requires proven customer service experience, excellent IT skills, and the ability to communicate clearly and tactfully while showing empathy to customers.
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We think you need these skills to ace Public Service Customer Experience Specialist in Ipswich
Communication Skills
Problem-Solving Skills
Attention to Detail
Customer Service
Time Management
Teamwork
Adaptability
