- Provide face-to-face support to customers in Bank of Scotland branches
- Handle everyday banking tasks
- Support customers through bereavement, fraud concerns, vulnerability and digital banking needs
- Promote and support digital services
- Help customers use online and mobile banking independently
- Connect customers with appropriate products and services
- Work across Bank of Scotland branches within a reasonable distance
- Potentially progress into customer support roles via phone, online, web chat, video or social media
- Develop skills, handle increasingly complex customer needs and earn accreditations through the Skill Progression Framework
Requirements
- Minimum of 12 months customer service experience
- No previous financial services experience required
- Ability to quickly build relationships and provide a fantastic customer experience
- Empathy, care and integrity when supporting customers
- Ability to remain calm under pressure and adapt to different customer needs
- Commitment to deliver on promises and go above and beyond for customers
- Genuine teammate who collaborates closely with colleagues
- Ability to work 35 hours per week, including Saturdays
Core Competencies
Demonstrates strong customer service skills with the ability to build relationships and provide empathetic support. Proficient in promoting digital banking services and adapting to diverse customer needs.
Customer Support in Inverness employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
