- Manage the workflow of three Insights Executives, coordinating with production teams to ensure timely delivery of reporting
- Provide guidance, training and feedback on client management, quality and best-practice measurement and evaluation
- Perform quality control and distribution of reports to clients
- Directly manage a portfolio of high-profile clients, including hands‑on production of media analysis where needed
- Implement client briefs and set clear expectations internally and externally
- Present analysis and recommendations to clients, including senior communications stakeholders
- Support commercial growth activity involving renewal, upsell and retention
- Monitor growth, retention and efficiency opportunities and risks, flagging them to the Insights Operations Director
- Ensure new clients are properly onboarded and reports meet best-practice media measurement and evaluation standards
- Support adoption of new tools and ways of working, feeding back issues and ideas to the Insights Operations Director
- Report to the Insights Operations Director
- Safeguard Pulsar Group and customer information in accordance with information security policies
Requirements
- Available to begin work on 1 December 2026
- Minimum of three years' experience in Media Analysis, Insights Management or Account Management
- Line management or team leadership experience, ideally managing a small team
- Strong Excel, Google Sheets and PowerPoint skills
- Good general IT proficiency and confidence picking up new platforms and software tools
- Experience in, or knowledge of, the PR and Communications industries
- Project management experience
- Client / account management experience, including managing high-profile relationships
- Confidence adapting to new tools and ways of working as the team's processes evolve
- Required to comply with the Pulsar Group Information Security Policy and ISMS policies and processes
Core Competencies
Demonstrates expertise in Media Analysis and Insights Management, with a strong focus on Client Management and Quality Control. Proven ability to lead teams, manage high-profile client relationships, and implement best‑practice measurement and evaluation standards.
Highest-signal resume keywords
- Media Analysis
- Insights Management
- Client Management
- Team Leadership
- Project Management
ATS Optimization Keywords
Hard Skills
- Excel
- Google Sheets
- PowerPoint
- Media Measurement
- Evaluation Standards
Soft Skills
- Communication
- Training
- Feedback
Industry Keywords
- PR
- Communications
- Information Security Policy
Tools & Technologies
- New Platforms
- Software Tools
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Insights Manager – Maternity Cover employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
