Testing Contracts Manager in Hertford

Responsibilities

• Manage end-to-end day-to-day delivery of all EICR works under Lot 3 of the Peabody Term Programme for the awarded area – communal EICR, domestic EICR, the rewiring works required to achieve compliance and remedial works.
• Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager on the EICR scope, resolving issues within the 5‑Working Day contractual window and escalating to the Head of Operations only where required; coordinate seamlessly with the Peabody Maintenance Contracts Manager.
• Manage day‑to‑day performance against Peabody’s agreed compliance, response, repair and certificate‑turnaround SLAs.
• Plan, schedule and supervise the cyclical EICR programme against the contractual cycle, prioritising properties with expired or missing EICRs and managing access campaigns for hard‑to‑reach domestic properties.
• Lead, motivate and manage the dedicated EICR team (Supervisors, Approved Electricians, Inspection & Testing Engineers, Rewire Operatives, Domestic Access Coordinators, Resident Liaison, Administrators) – including resource planning, training and DBS Basic Check compliance.
• Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.
• Discharge supplier‑side Principal Contractor duties under CDM 2015 for the rewiring and remedial scope, including site‑specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.
• Issue all EICRs, Electrical Installation Certificates (EICs) and Minor Works Certificates in PDF to the Peabody Alliance Manager within 5 Working Days of inspection, with the £750 + VAT spot‑repair authority applied at the time of test where possible to achieve a ‘satisfactory’ certificate.
• Manage the EICR P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, agreed spot‑repair limits, quoting of variations above the threshold for Alliance Manager approval and annual CPI indexation.
• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.
• Drive resident experience for the domestic EICR programme – 2 weeks’ notice via SMS/Whats App + email, the three‑stage appointment system with photo‑evidenced calling cards, kept appointments, first‑time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure.
• Produce the monthly EICR input to the Activity Report by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month; coordinate with the Peabody Maintenance Contracts Manager so a single coherent Lot 3 report is presented to the Alliance Manager.
• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.

Requirements

• Demonstrable track record managing a dedicated EICR / electrical inspection and testing contract on social housing, public‑sector or other regulated residential estates, including high‑volume domestic EICR campaigns.
• Approved Electrician status, with City & Guilds 2391 (Initial and Periodic Inspection & Testing) and City & Guilds 2382 (BS 7671: 18th Edition) – or recognised successor qualifications.
• Detailed working knowledge of BS 7671 (current edition and amendments), the IET Guidance Notes (Guidance Note 3), Building Regulations Approved Document P and the EICR classification codes (C1, C2, C3, FI).
• Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties for rewiring and remedial works.
• Required: Experience managing an EICR contract of c. £1.5m+ annual turnover, with P&L accountability and direct line management of Approved Electricians, Testing Engineers, Supervisors, Administration Teams.
• Required: Strong domestic‑access experience – running notification campaigns, three‑attempt appointment systems and no‑access escalation processes within a G15 housing association environment.
• Preferred: Familiarity with TAC‑1 (Term Alliance) or NEC4 forms of contract, and with G15 / housing association client environments.
• Required: Strong IT skills, including client portals, mobile workforce systems, certificate‑management software (PDF upload with naming conventions) and Microsoft 365.
• Required: Strong client‑facing skills and ability to act as the day‑to‑day operational interface to a G15 housing association.
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