At a Glance
- Tasks: Provide top-notch client support via email, phone, and live chat.
- Company: Join a dynamic team at LEAP, known for innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a high-energy team with great career advancement potential.
- Why this job: Make a real difference by helping clients and improving their experience.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
- Providing excellent client support and issue resolution via email, phone, and live chat
- Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products
- Working efficiently and effectively to achieve and exceed Key Performance Indicators
- Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Building productive client relationships and high client satisfaction
Requirements
- At least 1 year’s experience in a customer facing environment
- Excellent communication, customer service, and writing skills
- Strong analytical and problem-solving skills
- Competence with Microsoft products, in particular, Word and Excel
- Demonstrated strong collaborative teamwork and people skills
- Experience with Salesforce or another CRM system would be beneficial
- Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team
- Attention to detail, ability to manage time effectively, and ability to meet deadlines
- Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous
- Hard Skills
- customer service
- problem-solving
- analytical skills
- writing skills
- time management
- attention to detail
- Soft Skills
- communication
- collaborative teamwork
- client relationship building
- enthusiasm
- ability to meet deadlines
Certifications & Qualifications
- qualification in legal discipline
- qualification in numerate discipline
- #J-18808-Ljbffr
We think you need these skills to ace Helpdesk Technician
Client Support
Issue Resolution
Knowledge of LEAP Products
Key Performance Indicators (KPI) Achievement
Self-Help Material Development
Communication Skills
Customer Service Skills
