- Develop and deliver the regional business plan
- Lead Area Directors and Relationship Directors/Managers to achieve growth ambitions and exceptional client outcomes
- Drive commercial performance across income, profitability, customer growth, sales and service metrics
- Lead revenue generation, portfolio performance and risk management activity across the region
- Act as senior representative for the region with key clients, local business communities and strategic partners
- Build and maintain trusted customer and stakeholder relationships
- Identify opportunities to grow the SME franchise and support Helping Britain Prosper
- Build high-performing teams through leadership, coaching and talent development
- Foster an inclusive and engaged culture
- Lead the delivery and embedding of strategic change initiatives
- Ensure activities comply with internal policies, regulatory requirements and risk management standards
Requirements
- Proven track record of building trusted client and stakeholder relationships to deliver sustainable business growth and exceptional customer outcomes
- Collaborative leadership style and commitment to supporting colleagues and teams
- Track record of delivering sustainable business performance and commercial growth
- Experience leading high-performing, client-focused teams
- Strong coaching and mentoring skills, with a passion for developing talent
- Excellent communication and influencing skills, with the ability to build credibility at all levels
- Strong knowledge of Lloyds Banking Group products, propositions and services
- Experience managing risk, compliance and regulatory requirements in a commercial banking environment
- Positive, proactive approach with a strong focus on achieving successful outcomes for customers, colleagues and the business
Core Competencies
Demonstrates expertise in driving commercial performance and managing risk within a banking environment, while fostering high-performing teams through effective leadership and talent development. Proven ability to build trusted relationships with clients and stakeholders to achieve sustainable business growth.
Highest-signal resume keywords
- Commercial Performance Management
- Client Relationship Building
- Risk Management
- Coaching and Mentoring
- Strategic Change Leadership
Hard Skills
- Business Planning
- Revenue Generation
- Portfolio Performance
- Regulatory Compliance
- Performance Metrics Analysis
Soft Skills
- Collaborative Leadership
- Excellent Communication
- Influencing Skills
- Proactive Approach
- Team Development
Industry Keywords
- Lloyds Banking Group Products
- SME Franchise Growth
- Client-Focused Teams
- Stakeholder Engagement
- Commercial Banking Environment
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Head of SME – South East employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
