At a Glance
- Tasks: Lead operations and enhance member experience while driving revenue growth.
- Company: Join Jobtailor, a dynamic organisation focused on beneficiary-led services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Make a real difference in member retention and service excellence.
- Qualifications: Proven leadership experience in operations and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Jobtailor is seeking an experienced operations leader to oversee beneficiary-led services, champion member retention and drive revenue in key areas.
The role requires coordinating concierge and fitness teams while ensuring compliance with policies and legislation.
You will manage complaints, lead teams, and implement HR policies to sustain high service standards across the organisation.
This is a demanding, hands-on role in a fast-moving environment where commercial results and customer
We think you need these skills to ace Head of Operations & Member Experience
Operations Management
Member Retention Strategies
Revenue Generation
Team Coordination
Compliance Management
Complaint Resolution
Leadership Skills
