At a Glance
- Tasks: Lead a team to manage complaints and ensure high-quality outcomes.
- Company: Join Zopa, a forward-thinking financial services company.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Collaborative environment with opportunities to influence senior leadership.
- Why this job: Shape processes and make a real difference in customer satisfaction.
- Qualifications: Strong regulatory knowledge and experience in driving change.
The predicted salary is between 60000 - 80000 £ per year.
Zopa is seeking an experienced Head of Complaints to lead a team of complaint handlers and managers in delivering high-quality outcomes.
You will own end-to-end complaints processes, shape procedures, and report on FOS results and key risks to senior leadership.
Strong regulatory knowledge and a track record of driving product or process change are essential.
This role requires influencing senior stakeholders and guiding the function through complex regulatory and customer scenarios. #J-18808-Ljbffr
We think you need these skills to ace Head of Complaints & Regulatory Excellence
Leadership Skills
Regulatory Knowledge
Complaint Handling
Process Improvement
Stakeholder Management
Reporting Skills
Risk Management
