Business Manager in Harrogate

Responsibilities

• Taking Ownership by supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment.
• Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development.
• Meeting and exceeding performance targets and Key Performance Indicators (KPIs).
• Working Together: Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work.
• Engaging with local employers to identify job opportunities.
• Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges.
• Promoting the Restart Scheme within the community, raising awareness of its benefits and impact.
• Being Fair, Open, and Honest: Providing inclusive support and advice to people from all backgrounds.

Requirements

• Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities.
• Experience of working in a customer facing environment (i. e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a fast paced, performance target driven environment.
• Willingness to travel locally (e. g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.
• ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.

This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• Hard Skills
• coaching
• mentoring
• CV writing
• interview preparation
• skills development
• performance targets
• Key Performance Indicators (KPIs)
• customer service
• fast-paced environment
• literacy assessment
• Soft Skills
• taking ownership
• persuasion
• influencing
• collaboration
• mindset shifting
• confidence building
• inclusive support
• communication
• problem-solving
• adaptability

Certifications & Qualifications

• A-Levels
• Level 3 Diploma
• GCSE English Language
• Level 2 qualification
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