Head of IT Services in Harlow

• Manage all IT services for the Motability Foundation and deliver its digital, data and technology strategy
• Oversee and direct development of IT applications, infrastructure, networks, security and telecoms
• Ensure a robust IT business continuity plan and compliance with statutory, regulatory, hardware and software licensing requirements
• Oversee procurement of IT hardware, software and maintenance
• Manage hardware and software updates and continuously test system and data security
• Build and deploy the IT roadmap aligned with the organisation’s digital, data and technology strategy
• Support executives in reviewing long-term IT investment strategy and advise on emerging opportunities and threats
• Maintain the structured project development methodology and ensure successful delivery of approved IT projects on time, within scope and budget
• Design and implement a fit-for-purpose, cost-effective IT organisational structure
• Partner with the business, senior management, Scheme Partners and suppliers to deliver IT services against SLAs
• Gather business feedback and implement service improvements
• Manage, develop and motivate an internal IT team of 14 plus contract support
• Monitor performance against service-level targets and resolve problems rapidly
• Recruit, train and develop employees while maintaining a safe and secure work environment
• Delegate responsibility, empower employees and ensure accountability
• Manage an IT budget of approximately £2 million
• Prepare regular and ad-hoc reports for the Executive Team
• Analyse problems, research solutions, present recommendations and approve IT purchase orders

Requirements

• Significant IT experience including strong knowledge of Microsoft technologies (M365) and Networking (LAN/WAN Cisco technologies)
• Experience in IT infrastructure planning and development and managing significant capital projects and budgets
• Good knowledge of different software systems, client/service architectures and compatibility requirements
• Experience managing suppliers and supplier relationships
• Ability to communicate and influence clearly and persuasively, verbally and in writing
• Ability to motivate and develop a diverse team
• Ability to maintain a broad and long-term perspective of IT developments to influence forward planning
• Ability to take ownership of and analyse problems, implementing practical solutions
• Ability to maintain organisational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies
• Experience working within a not for profit environment
• Demonstrable experience leading IT-related change management initiatives
• Ability to remain resilient and focused on the future state
• IT degree level (IT) or equivalent (nice to have)
• MCSE/MCP certification (nice to have)
• ITIL Foundation (nice to have)
• Experience with virtualization technologies (nice to have)
• Experience of BCP/DR planning, implementation and testing (nice to have)
• Experience of Cloud Computing/SaaS (nice to have)
• GDPR awareness (nice to have)

Core Competencies

Demonstrates expertise in managing IT services, infrastructure, and applications while ensuring compliance with regulatory requirements. Proven ability to lead teams, manage budgets, and implement strategic IT initiatives in a not-for-profit environment.

Highest-signal resume keywords

• IT Infrastructure Planning
• Microsoft Technologies (M365)
• Networking (LAN/WAN Cisco)
• IT Budget Management
• Change Management Initiatives

Hard Skills

• IT Service Management
• Project Development Methodology
• Business Continuity Planning (BCP)
• Disaster Recovery (DR) Planning
• Cloud Computing
• Virtualization Technologies
• Software Systems Knowledge
• Client/Service Architectures
• Statutory Compliance
• Data Security Management

Soft Skills

• Team Motivation
• Clear Communication
• Problem Solving
• Influencing Skills
• Resilience

Certifications & Qualifications

• ITIL Foundation
• MCSE/MCP

Industry Keywords

• Not For Profit
• IT Strategy
• Service-Level Agreements (SLAs)
• Regulatory Compliance
• IT Roadmap

Tools & Technologies

• ITIL
• MCSE/MCP
• SaaS
• Telecoms Management
• IT Procurement