Subject Support Manager – Psychology and Law in Guildford

• Support teachers, schools and centres in delivering Psychology and Law qualifications
• Answer centre and subject-related queries
• Produce subject updates and deliver Curriculum Connect sessions
• Analyse data to identify centres needing support and inform decisions
• Represent AQA at conferences, stakeholder events and external audiences
• Engage with teachers, stakeholders, subject associations and learned societies to understand subject developments
• Build relationships and bring stakeholder and customer insight into assessment, curriculum and product development
• Support planning, monitoring and delivery of subject-focused priorities and annual plans
• Use systems, reports and dashboards to record delivery and meet targets
• Lead and support projects or workstreams
• Collaborate with Product Management, Marketing, Sales, Customer Training and Events
• Identify and manage risks and dependencies
• Promote customer centricity and advocate for customers across the business
• Support continuous improvement, customer satisfaction and first-contact resolution
• Engage and manage associates supporting customer delivery
• Contribute to business-wide processes including incident management and awarding
• Undertake extensive national travel to represent AQA and collaborate with stakeholders

Requirements

• Clear and confident understanding of A Level Psychology and/or GCSE Psychology, their specifications and current pedagogy
• Understanding of A level Law (desirable rather than essential)
• Understanding of GCSE and/or A-level assessment and awareness of the wider education landscape
• Current or former teaching experience and ability to demonstrate credibility with teachers
• Experience extending influence beyond the classroom, for example through subject networks, CPD delivery, EdTech projects or other outward-facing responsibilities
• Ability to use data effectively to inform delivery and understand customer impact
• Clear and empathetic communication skills, including presenting to teachers and stakeholders and responding to questions or challenges
• Ability to explain AQA's offer clearly and accessibly
• Flexibility to travel extensively, including regular overnight stays
• Excellent communication and presentation skills
• Leadership, stakeholder engagement and collaborative working skills
• Organisation, planning and prioritisation skills
• Continuous improvement and big-picture mindset
• Ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
• Understanding of AQA's assessment products, processes and practices relevant to the subject(s)
• Enhanced DBS required for the successful candidate

Core Competencies

Demonstrates expertise in A Level Psychology and GCSE Psychology, with a strong understanding of assessment processes and the education landscape. Capable of effective stakeholder engagement, project leadership, and delivering customer-centric solutions.

Highest-signal resume keywords

• A Level Psychology Expertise
• GCSE Psychology Knowledge
• Stakeholder Engagement
• Data Analysis
• Communication Skills

Hard Skills

• Curriculum Development
• Assessment Understanding
• Project Management
• Data Analysis
• CPD Delivery

Soft Skills

• Clear Communication
• Empathy
• Collaboration
• Organizational Skills
• Flexibility

Certifications & Qualifications

• Enhanced DBS

Industry Keywords

• Education Landscape
• Customer Centricity
• Continuous Improvement
• Stakeholder Events
• Subject Networks

Tools & Technologies

• Reports
• Dashboards
• EdTech Tools