At a Glance
- Tasks: Provide face-to-face support and guidance to customers during important moments.
- Company: Join a caring team dedicated to helping people with their finances.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Collaborative atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building strong relationships.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
- Overview
- You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
- While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You’ll also recognise opportunities to connect customers with the right products and services.
Requirements
- A minimum of 12 months customer service experience
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- #J-18808-Ljbffr
We think you need these skills to ace Customer Support in Guildford
Customer Service Experience
Empathy
Relationship Building
Problem-Solving Skills
Communication Skills
Adaptability
Digital Banking Support
