Customer Support in Grimsby

Providing face-to-face support to customers in branches.

Handling everyday banking tasks.

Helping people through important moments — offering reassurance, guidance and practical support.

Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

Adapting to different customer needs, promoting and supporting digital services.

Helping customers use online and mobile banking independently.

Recognising opportunities to connect customers with the right products and services.

Progressing into other roles across the Group including phone, online, or social media support as you grow.

Requirements

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances.
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.