- Provide reception services for visitors and Fife Council colleagues
- Provide general information and assist with enquiries in person, by phone, and by email
- Act as the first point of contact for customer complaints and comments
- Resolve complaints when possible and escal... non-routine problems or issues to the Facilities and Civic Officer
- Carry out building compliance checks, including water testing and fire safety
- Conduct building and equipment inspections and request relevant repairs
- Undertake basic grounds maintenance, including litter picking and snow clearing of access areas
- Open and close the building/depot, including initial walk-round checks
- Work across multiple Fife Council Corporate building locations
Requirements
- Educated to SCQF level 5, including National 5 or SVQ level 2 or Standard Grades at Credit level, including English, or equivalent
- Experience of resolving telephone enquiries
- Communication skills
- Team working skills
- Ability to ensure safe and efficient procedures across a range of buildings
- Required to attend an Induction Training Day before starting in post
- Must provide a Supporting Statement with the application
- Ability to work 36 hours per week between 7:00am and 8:00pm, Monday to Friday
Core Competencies
Demonstrates strong communication and team working skills while providing reception services and resolving customer enquiries. Capable of conducting building compliance checks and ensuring safe procedures across multiple locations.
Highest-signal resume keywords
- Building Compliance Checks
- Customer Complaint Resolution
- Communication Skills
- Team Working Skills
- Induction Training Attendance
Hard Skills
- Building Inspections
- Water Testing
- Fire Safety Checks
- Grounds Maintenance
- Litter Picking
- Snow Clearing
Soft Skills
- Customer Service
- Problem Solving
Certifications & Qualifications
- SCQF Level 5
- National 5
- SVQ Level 2
Industry Keywords
- Fife Council
- Reception Services
- Facilities Management
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Mobile Receptionist, Caretaker in Glenrothes employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
