- Serve as a primary resource for user support, ticket resolution, access administration, testing, documentation, and systems administration
- Partner with Finance, Procurement, Travel Services, Human Resources, and Information Technology teams
- Provide day-to-day support for SAP Concur Travel & Expense users
- Investigate and resolve ServiceNow support tickets
- Troubleshoot login, profile, approval routing, expense report, and policy-related issues
- Support contractor setup, elevated access requests, and user provisioning
- Escalate complex issues to SAP Concur Support, HR, IT, or business stakeholders
- Maintain Concur user profiles and administrative tables
- Support expense processor and approver access requests
- Assist with audit rule administration, testing, system upgrades, and global deployments
- Support country-specific configurations, policy updates, documentation, and procedures
- Capture screenshots, test evidence, and documentation for Jira change requests
- Validate production changes against approved requirements
- Support reporting requests and analyze ticket trends and support metrics
- Assist with globalization support models and operational reporting
- Monitor user adoption and support volume trends across regions
- Assist with new country implementations and hotel deployments
- Support user onboarding, training, communications, and hyper-care activities
- Partner with regional finance teams, local subject matter experts, SAP Concur Customer Success, and vendor support resources
- Report to the Manager Financial Systems with no direct reports
Requirements
- 2+ years of experience supporting ERP, expense management, financial systems, or workflow applications
- Strong analytical and problem-solving skills
- Experience working with ticketing systems such as ServiceNow, Jira, or similar platforms
- Ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- SAP Concur Expense and/or Travel experience preferred
- Financial systems support experience preferred
- Experience supporting global users preferred
- Knowledge of travel and expense processes preferred
- Experience with SAP Concur Administration, reporting and analytics, user access management, and process documentation preferred
Core Competencies
Demonstrates expertise in SAP Concur Expense and Travel management, user support, and ticket resolution while effectively collaborating with cross-functional teams. Proficient in analyzing support metrics and managing user access and documentation for financial systems.
Highest-signal resume keywords
- SAP Concur Expense Management
- ServiceNow Ticketing System
- Jira Change Requests
- Financial Systems Support
- Analytical Problem-Solving
ATS Optimization Keywords
Hard Skills
- ERP Support
- Expense Management
- Workflow Applications
- User Access Management
- Process Documentation
- Reporting and Analytics
- Audit Rule Administration
- Troubleshooting
- User Provisioning
- Globalization Support
Soft Skills
- Strong Communication Skills
- Analytical Skills
- Problem-Solving Skills
- Ability to Manage Multiple Priorities
Industry Keywords
- Travel and Expense Processes
- User Onboarding
- Support Metrics
- Country-Specific Configurations
- Hyper-Care Activities
Tools & Technologies
- SAP Concur
- ServiceNow
- Jira
#J-18808-Ljbffr
Interim Analyst, Financial Systems – 12 months FTC in Glasgow employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
