- Lead the Collections function within the Working Capital team
- Oversee a critical part of the firm's Order to Cash process
- Ensure invoices are managed efficiently and collections activities are delivered effectively
- Help the firm achieve monthly working capital targets
- Lead, develop and motivate a high-performing Collections team
- Manage team performance, coaching, development plans and objectives
- Ensure effective resource planning and leave management across the team
- Act as the subject matter expert for Collections processes and systems
- Manage invoice and payment-related queries from clients, Partners, fee earners and finance colleagues
- Produce and analyse collections reporting, KPIs and performance metrics
- Build strong relationships with stakeholders across the business
- Support Partners and fee earners in achieving collection and working capital targets
- Liaise directly with clients to resolve aged debt and collection matters
- Identify and implement process improvements to enhance the Order to Cash lifecycle
- Support wider Working Capital projects and transformation initiatives
Requirements
- Experience managing a Credit Control or Collections team within a law firm or professional services environment
- Proven people management experience, including leading larger teams
- Strong knowledge of billing, collections and working capital processes
- Experience using 3E, Elite Enterprise or a similar practice management system
- Excellent stakeholder management skills, with the confidence to engage at Partner level
- Strong analytical skills and attention to detail
- Intermediate to advanced Microsoft Excel and Microsoft Office skills
- Exceptional communication and relationship-building abilities
- A degree in Business, Finance or Accounting is desirable
- An accounting qualification is desirable
Core Competencies
Demonstrates expertise in leading Collections functions and managing teams within the Order to Cash process, with a strong focus on achieving working capital targets and enhancing operational efficiency. Proficient in stakeholder management and process improvement initiatives in a professional services environment.
Highest-signal resume keywords
- Collections Management
- Credit Control Experience
- Stakeholder Management
- Analytical Skills
- Microsoft Excel
Hard Skills
- Collections Processes
- Billing Processes
- Working Capital Management
- Performance Metrics Analysis
- Process Improvement
Soft Skills
- Team Leadership
- Communication Skills
- Relationship Building
- Coaching and Development
Certifications & Qualifications
- Accounting Qualification
Industry Keywords
- Professional Services
- Law Firm
- Order to Cash
- KPI Reporting
Tools & Technologies
- 3E
- Elite Enterprise
- Microsoft Office
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Credit Control Manager in Glasgow employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
