At a Glance
- Tasks: Manage key client relationships and ensure exceptional engagement with our SaaS offerings.
- Company: Join Jobtailor, a forward-thinking company focused on customer success.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real difference by driving customer satisfaction and fostering long-term partnerships.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 60000 - 75000 £ per year.
Jobtailor is seeking a Senior Customer Success/Account Management professional to oversee strategic client relationships and drive exceptional engagement across our Saa S portfolio.
You will act as a senior relationship owner for key customers, ensuring clear communication and successful delivery coordination.
In this role, you will drive customer satisfaction, retention and long-term engagement, support renewal discussions, and identify expansion opportunities.
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We think you need these skills to ace Senior Client Engagement & Success Manager in Gateshead
Client Relationship Management
Customer Engagement
SaaS Knowledge
Communication Skills
Customer Satisfaction
Retention Strategies
Renewal Negotiation
