At a Glance
- Tasks: Manage customer accounts, build relationships, and support onboarding and training.
- Company: Dynamic company focused on customer success and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on collaboration and career development.
- Why this job: Make a real difference by helping customers succeed with our products.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Manage a portfolio of customer accounts, acting as a key point of contact and building strong relationships.
Support customer onboarding, delivering training demos to ensure customers are confident using our products.
Engage with customers and users across accounts to improve adoption and identify areas where we can add value.
Run searches, create alerts and post jobs where needed to improve engagement and usage.
Run regular customer reviews, including QBRs, to understand customer goals, review performance, and support renewals.
Monitor account health, support retention targets, and resolve any risks or concerns.
Handle customer queries quickly and effectively, taking ownership through to resolution.
Work closely with Sales Account Managers to identify upsell opportunities, reviewing data and trends to report on risk to support customer retention.
Support ATS integrations, technical queries, and share customer feedback with our Product teams.
Handle candidate queries and complaints, ensuring flagged resumes are reviewed and managed correctly.
Requirements
- Previous experience in Customer Success, Account Management, Client Services, or a customer-facing role
- A proactive approach with the ability to build strong customer relationships
- Excellent communication skills and confidence speaking with customers at all levels
- Strong problem-solving skills with a focus on finding solutions
- Commercial awareness and the ability to identify opportunities to improve customer outcomes
- Comfortable using data and insights to make recommendations
- Organised, able to manage multiple accounts, and good at prioritising workload
- Confident using technology and able to pick up new systems quickly
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