At a Glance
- Tasks: Lead Enterprise customers to success and drive their adoption journey.
- Company: Join Jobtailor, a forward-thinking company focused on customer success.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on strategic planning and expansion.
- Why this job: Make a real impact by partnering with executives and delivering measurable value.
- Qualifications: Proven experience in Customer Success and deep SaaS knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Jobtailor is seeking a senior Customer Success leader to manage a portfolio of Enterprise customers in a post-sales capacity. You will guide the adoption journey, align business and technical objectives, and partner with customer executives to deliver measurable value.
This role emphasizes:
- Building strategic plans with milestones
- Analyzing product usage to mitigate risk
- Collaborating across account teams to uncover expansion opportunities
Leveraging deep SaaS experience and Zendesk best practices.
We think you need these skills to ace Enterprise Success Architect
Customer Success Management
SaaS Experience
Strategic Planning
Risk Mitigation
Product Usage Analysis
Collaboration Skills
Account Management
