Act as a trusted People Partner to Customer Services and Operations, Fraud and Payments, and Corporate Affairs
Build strong relationships with frontline managers and senior leaders
Identify people risks early and advocate for appropriate solutions
Coach and support managers through performance management, absence and restructure processes
Own employee relations cases end to end, including disciplinary and grievance investigations, performance improvement plans, redundancy and restructure processes, and complex absence management
Provide commercially pragmatic employee relations advice while balancing legal compliance with practical outcomes
Keep knowledge of UK employment law up to date
Lead people projects from scoping through delivery with measurable outcomes
Represent the People team in cross-functional forums and leadership conversations
Use data and insight to influence decisions and guide leaders toward sound people outcomes
Collaborate with the wider People team and stakeholders across the organisation
Requirements Substantial experience independently managing a wide range of employee relations cases end to end
Experience handling complex disciplinary, grievance, absence and redundancy situations
Track record of coaching and building confidence in managers at all levels
Commercial mindset focused on outcomes for the business and its people
Experience taking a people initiative from concept to completion
Ability to manage own workload and deliver measurable outcomes
Ability to build credible relationships across levels and functions
Ability to influence effectively without direct authority
Experience thriving in a fast-paced, commercially driven environment, ideally within tech, e-commerce or a similarly dynamic sector
CIPD qualification (Level 5 or above) or equivalent experience would be helpful
Exposure to organisational design or experience working alongside operational teams such as Customer Services may be beneficial
Up-to-date knowledge of UK employment law
Core Competencies Demonstrates expertise in managing employee relations cases, including disciplinary and grievance investigations, while providing commercially pragmatic advice aligned with UK employment law. Proven ability to influence decisions and build relationships across all levels, driving people initiatives from concept to measurable outcomes.
Highest-signal resume keywords Employee Relations Management
UK Employment Law Knowledge
Coaching and Development
People Initiative Execution
Relationship Building
ATS Optimization Keywords Hard Skills Employee Relations
Disciplinary Investigations
Grievance Management
Absence Management
Redundancy Processes
Performance Improvement Plans
Data Analysis
Organisational Design
Soft Skills Influencing Without Authority
Building Credible Relationships
Coaching Managers
Commercial Mindset
Certifications & Qualifications CIPD Qualification Level 5 or Above
Industry Keywords Customer Services
Fraud and Payments
Corporate Affairs
Tech Sector
E-commerce
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People Partner – 16 Month FTC in Edinburgh employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
