At a Glance
- Tasks: Lead user research initiatives, shaping practices and ensuring high-quality standards across the organisation.
- Company: Join a forward-thinking organisation focused on user-centred design and impactful outcomes.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a strong focus on advancing user-centred thinking.
- Why this job: Make a real difference by helping consumers avoid financial harm through innovative research.
- Qualifications: Proven experience in user research leadership and inclusive design practices.
The predicted salary is between 68205 - 80000 £ per year.
Responsibilities
- Provide professional leadership for the user research community, shaping direction and promoting consistent, high-quality practice across the organisation.
- Maintain and continuously evolve standards for user research, ensuring approaches remain relevant, effective and aligned with organisational priorities.
- Contribute to the delivery of the user-centred design leadership roadmap in collaboration with Centre of Excellence Leads, aligning activity to strategic outcomes.
- Assess and prioritise emerging demand alongside Centre of Excellence Leads, ensuring resource is focused on areas of highest value and impact.
- Advance user research practice, building on existing foundations to develop capability and maturity across the community.
- Deliver impactful work that supports outcomes focused on helping consumers avoid financial harm and promoting fair, effective markets.
- Enable products and services to better meet the needs of firms, consumers and internal users by embedding user-centred insights into design and delivery.
- Engage with and support a collaborative community of practitioners, contributing to a positive culture that advances user-centred thinking and organisational effectiveness.
Requirements
- Relevant user research experience at Lead or Head of Profession level.
- Experience in working in project/programme environments involving business & IT change.
- Research experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (IT consultancy).
- Prior experience helping adopt a wide range of user research methods organisationally, lead a community of practice to continually assure, improve and innovate user research, engage and persuade sceptical colleagues and stakeholders.
- Effectively include all kinds of users in research activities, and advocate inclusive practices to design accessible services that work for everyone.
- Demonstrate experience leading research within a product or technology organisation where user-centred design is embedded in decision-making.
- Guiding adopting effective analysis and synthesis techniques, continually improving practices to deliver clear, meaningful and actionable findings.
- Understanding how digital technology is shaping user behaviour, and identify the challenges and opportunities this creates for FCA service design and delivery.
- Interpreting organisational goals and challenges, and align research across teams to inform policy development and service propositions.
- Knowledge of the technologies used to build and run digital services, and collaborate effectively with colleagues across digital disciplines.
We think you need these skills to ace Lead User Researcher in Edinburgh
User Research Leadership
User-Centred Design
Project/Programme Management
Stakeholder Engagement
Inclusive Research Practices
Analysis and Synthesis Techniques
Digital Technology Understanding
