- Coordinate engineer diaries, labour, parts and resources for service and repair work
- Raise quotations and manage additional repairs identified through engineer reports, inspections and customer requests
- Monitor job progress, costs and service performance
- Support compliance with SMT GB's Safety, Health, Environmental and Quality standards
- Review technical reports and accurately administer and close jobs, including warranty work
- Support the Service Delivery Manager with resource planning, performance management and engineer development
- Manage multiple priorities to achieve operational KPI targets and deliver a consistent customer experience
- Work closely with customers, engineers and internal stakeholders to ensure service work is completed efficiently, safely and to high standards
Requirements
- Experience in a service coordination, scheduling, planning or service administration role
- Excellent customer service and communication skills, with the ability to engage professionally at all levels
- Strong IT skills, including a good working knowledge of Microsoft Office applications, particularly Excel
- Ability to understand and interpret technical reports and mechanical terminology
- Excellent organisational and time management skills, with the ability to prioritise competing demands
- Proactive, adaptable approach and ability to work independently and collaboratively within a team
- Experience working in a fast-paced environment where attention to detail and effective resource management are essential
- Experience of invoice management, warranty claims, parts catalogues, or working within engineering, construction equipment, automotive or other technical sectors would be advantageous
- Must have the right to work in the UK at the time of application
- SMT GB is unable to provide visa sponsorship for this position
Demonstrates strong service coordination and administration capabilities, with a focus on managing resources, monitoring performance, and ensuring compliance with safety and quality standards. Proficient in customer engagement and technical report interpretation, while effectively prioritizing tasks in a fast-paced environment.
Highest-signal resume keywords
- Service Coordination
- Customer Service
- Microsoft Excel
- Technical Report Interpretation
- Organizational Skills
Hard Skills
- Service Administration
- Scheduling
- Planning
- Invoice Management
- Warranty Claims
- Parts Catalogues
- Resource Management
- Performance Monitoring
- KPI Management
- Technical Terminology
Soft Skills
- Communication Skills
- Organizational Skills
- Time Management
- Proactive Approach
- Adaptability
Industry Keywords
- Engineering
- Construction Equipment
- Automotive
- Service Delivery
- Health and Safety Standards
Tools & Technologies
- Microsoft Office
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Service Coordinator in Duxford employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
