- Work across Customer Sites using advanced data and technology to reduce administrative burden by automating back office systems
- Work with onsite management teams to improve data quality and usage for operational and client requirements
- Own and rethink back office processes to remove unnecessary paper processes and activity
- Support national project rollouts
- Deliver product roadmaps with the central operational systems team
- Ensure data and reporting are effectively used to improve service efficiency and performance
- Optimise efficiency through smarter use of existing systems and innovative new technology
- Develop and implement technology to digitise services and automate processes
- Support implementation of the digital training strategy and operational end‑user training
- Support service changes and routing improvements using spatial (GIS) technology
- Manipulate large datasets for service analysis and operational systems work
Requirements
- Proven experience in operational or analytical management supporting business change
- High problem-solving ability
- Ability to work independently
- Solid relationship management skills
- Excellent communication skills
- Strong data skills
- Experience using Excel/Google Sheets
Core Competencies
Demonstrates expertise in operational management and data analysis to enhance service efficiency through automation and innovative technology. Proficient in relationship management and communication to support business change and training initiatives.
Highest-signal resume keywords
- Operational Management
- Data Analysis
- Process Automation
- Relationship Management
- Communication Skills
Hard Skills
- Data Manipulation
- Process Improvement
- Service Efficiency Optimization
- Back Office Automation
- Spatial Technology (GIS)
- Large Dataset Analysis
- Product Roadmap Development
- Digital Service Implementation
- Excel
- Google Sheets
Soft Skills
- Problem-Solving
- Independence
- Collaboration
Industry Keywords
- Administrative Burden Reduction
- Data Quality Improvement
- Operational Systems
- Client Requirements
- Digital Training Strategy
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Digital Transformation Manager employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
