At a Glance
- Tasks: Manage customer relationships and ensure satisfaction while driving product adoption.
- Company: Join a dynamic team focused on enhancing customer experiences in the HR tech space.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with a diverse portfolio of clients and enjoy a supportive team environment.
- Why this job: Make a real impact by helping customers achieve their goals and championing their feedback.
- Qualifications: Experience in Customer Success and strong communication skills are essential.
The predicted salary is between 42750 - 52250 £ per year.
- Manage a portfolio of approximately 20–30 customers as their primary point of contact
- Ensure strong customer engagement, satisfaction, and retention
- Build trusted relationships with customer stakeholders, including senior leaders
- Lead regular customer check-ins and internal account health reviews
- Proactively identify customer risks and opportunities
- Develop and present insight-rich performance updates
- Support customers in maximising platform adoption and achieving long-term outcomes
- Drive customer advocacy by championing feedback internally
- Ensure NPS and other customer insights lead to tangible improvements
- Align the Benifex platform with customers’ people, reward, and engagement strategies
- Work closely with Customer Success Directors, who own commercial and contractual account aspects
- Adapt to shifting priorities and evolving customer needs
Requirements
- Solid experience in a Customer Success role
- Strong track record of driving product adoption, engagement, and customer outcomes
- Experience managing complex B2B Saa S customer portfolios with multiple stakeholders
- Confidence working with senior customer contacts and navigating challenging or sensitive situations
- Strong organisational skills and ability to prioritise across a varied portfolio
- Excellent communication and relationship-building skills
- Customer-first mindset
- Proactive and accountable approach
- Passion for delivering exceptional customer experiences
- Must be based in the UK
- Experience in Employee Benefits, HR Tech, or a related Saa S domain is a bonus
- Exposure to large enterprise and/or global customer accounts is a bonus
- Core Competencies
Demonstrates expertise in managing B2B Saa S customer portfolios, driving product adoption, and fostering strong relationships with stakeholders.
Proven ability to enhance customer satisfaction and retention through proactive engagement and strategic insights.
- Highest-signal resume keywords
- Customer Success Management
- B2B Saa S Experience
- Stakeholder Engagement
- Organisational Skills
- Communication Skills
- Hard Skills
- Product Adoption
- Customer Engagement
- Account Management
- Performance Updates
- Risk Identification
- Soft Skills
- Relationship Building
- Proactive Approach
- Customer-First Mindset
- Adaptability
- Accountability
- Industry Keywords
- Employee Benefits
- HR Tech
- Customer Advocacy
- NPS
- Enterprise Accounts
- #J-18808-Ljbffr
Customer Success Manager – 12 month FTC employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – 12 month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Jobtailor.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Jobtailor. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager – 12 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jobtailor.
How to prepare for a job interview at Jobtailor
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jobtailor's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jobtailor offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
