At a Glance
- Tasks: Lead a team to ensure customer success and drive account growth.
- Company: Join a dynamic company focused on empowering customers and fostering collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on community and thought leadership.
- Why this job: Make a real impact by helping customers thrive and shaping the future of our product.
- Qualifications: Experience in SaaS implementation and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
As the Regional Customer Success Lead for Northern Europe, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers.
- Lead & coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
- Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience.
- Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
- Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
- Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results.
Ensure consistent execution of the customer journey—from onboarding through renewals.
Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
- Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
- Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
- Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.
Requirements
- Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
- Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
- Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
- Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
- Deployment expertise: Experienced in implementing Saa S platforms across organizations and driving long-term adoption.
- Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
- Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.
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We think you need these skills to ace Customer Success Lead
Leadership
Coaching
Relationship Building
Collaboration
Implementation Management
Customer Advocacy
KPI Tracking
