Responsibilities
- Manage customer interactions across phones, emails, and live chat
- Provide exceptional service and resolve customer queries effectively
- Proactively communicate order updates, delays, and resolutions
- Process order edits, including changes, cancellations, and special requests
- Liaise with external courier services to resolve delivery issues, track shipments, and escalte concerns
- Collaborate with operations and logistics teams to address customer needs and ensure smooth order fulfilment
- Achieve KPIs including response times, resolution times, and customer satisfaction scores
- Monitor and prioritise daily tasks to meet deadlines and maintain service quality
- Provide feedback on recurring customer concerns to improve processes and customer experience
- Support team initiatives and adapt to changing priorities in a fast-paced environment
Requirements
- Previous customer service experience ideal
- Professional writing manner and ability to communicate effectively with customers
- Ability to pick things up quickly
- Excellent interpersonal skills
- Problem-solving ability
- Enjoy working as part of a team
- Ability to handle a busy workload during peak periods
- Ability to prioritise and be flexible
- Availability to work Monday-Sunday on a pro-rata basis, 37.5 hours per week
Core Competencies
Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration to enhance customer satisfaction and streamline order fulfillment processes.
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Customer Service Advisor – Christmas Temp employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
