- Deliver friendly, professional, and efficient support across phone, email, and live chat
- Process customer orders accurately and confidently
- Help customers with product advice, order updates, and after-sales support
- Investigate and resolve customer queries, seeking the best possible outcome
- Work closely with courier partners to help ensure successful and timely deliveries
- Record customer feedback and report product issues through appropriate channels
- Support the smooth running of the online ordering process
- Handle customer information responsibly and in line with data protection requirements
- Act as a positive ambassador for the ProCook brand in every customer interaction
Requirements
- Excellent communication skills, both written and verbal
- A confident and professional telephone manner
- Strong listening skills and a natural ability to solve problems
- Great attention to detail and accuracy
- Ability to manage multiple tasks and prioritise effectively
- Good IT skills, including experience using email, live chat, and order management systems
- Calm and positive approach when working under pressure
- Proactive, customer-first mindset
- Ability to work independently while also being a supportive team player
- Weekend working is essential and forms part of the rota following training
- Ability to work approximately 28.25 hours per week on a two-week rotating schedule
Core Competencies
Demonstrates strong communication and problem-solving skills while providing exceptional customer support across various channels. Proficient in managing customer orders and feedback, ensuring accuracy and adherence to data protection requirements.
Highest-signal resume keywords
- Excellent Communication Skills
- Customer Support Experience
- Order Management Systems
- Attention to Detail
- Problem-Solving Skills
Hard Skills
- Order Processing
- Data Protection Compliance
- IT Skills
- Email Communication
- Live Chat Support
Soft Skills
- Strong Listening Skills
- Calm Under Pressure
- Proactive Mindset
- Team Player
- Attention to Detail
Industry Keywords
- Customer Service
- After-Sales Support
- Courier Coordination
- Customer Feedback
- Professional Telephone Manner
Tools & Technologies
- Order Management Systems
- Live Chat
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Customer Service Advisor employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
