- Lead and develop a newly integrated Customer Operations function
- Shape management of the customer journey from enquiry and quotation through to fulfilment and delivery
- Lead a diverse team spanning customer service, order management, planning and operational support
- Create clarity, consistency and accountability across the function
- Work with Sales, Finance and Operations to remove barriers, improve visibility and build scalable processes
- Coach, mentor and develop team members
- Oversee the end-to-end customer operations journey
- Ensure orders are managed efficiently and customers receive timely communication
- Identify opportunities to simplify processes and improve visibility
- Strengthen planning and supply chain coordination
- Align commercial demand, operational capacity and customer needs
- Drive smarter decisions, improve performance and align resources with business priorities
- Build a culture of collaboration, continuous improvement and shared ownership
Requirements
- Proven leadership experience within customer operations, supply chain, logistics or operational management
- Strong understanding of customer order fulfilment and operational processes
- Experience using ERP systems to support operational performance and efficiency
- Excellent organisational, planning and prioritisation skills
- Strong communication and stakeholder management skills
- Strong analytical and problem-solving capability, with confidence using data to inform decisions
- Experience leading, motivating and developing teams
- A continuous improvement mindset, with a track record of delivering positive operational change
- Commercial awareness and a strong focus on delivering excellent customer outcomes
Core Competencies
Demonstrates expertise in leading customer operations, with a strong focus on improving operational efficiency and enhancing the customer journey. Proven ability to coach and develop teams while driving continuous improvement and aligning resources with business priorities.
Highest-signal resume keywords
- Leadership Experience in Customer Operations
- Customer Order Fulfilment Processes
- ERP Systems Proficiency
- Analytical and Problem-Solving Skills
- Continuous Improvement Mindset
ATS Optimization Keywords
Hard Skills
- Customer Operations Management
- Supply Chain Coordination
- Operational Management
- Process Improvement
- Data Analysis
Soft Skills
- Strong Communication Skills
- Stakeholder Management
- Organisational Skills
- Coaching and Mentoring
- Team Development
Industry Keywords
- Customer Journey Management
- Order Management
- Logistics
- Operational Performance
- Commercial Awareness
Tools & Technologies
- ERP Systems
#J-18808-Ljbffr
Customer Operations Manager employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
