- Craft outstanding experiences for customers and colleagues
- Work closely with Product Owners and cross-functional teams
- Use data, insights, and advanced business analysis techniques to understand journey performance
- Shape and optimise customer journeys that support the evolving needs of business and corporate customers
- Ensure customer needs remain central to decision-making by using both qualitative and quantitative insights
- Collaborating with Product, Experience Design, Engineering, and operational teams to build seamless end-to-end experiences
- Support continuous improvement by defining problems, evaluating options, and crafting recommendations that improve customer outcomes, colleague experiences, and business performance
Requirements
- Minimum of 2 years analysing and interpreting data from various sources
- Experience using structured approaches such as process mapping, root cause analysis, and problem solving based on hypotheses
- Experience gathering, documenting and refining business requirements through engagement with stakeholders
- Ability to build trusted relationships, influence collaborators, and drive alignment across teams
- Experience using customer and colleague insight to support improvements in products, processes, or services
- Financial services experience is desirable but not mandatory; strong experience working with corporate clients and complex business needs will be equally valued.
Core Competencies
Demonstrates expertise in data analysis and business insights to enhance customer journeys and improve business performance. Skilled in collaborating with cross-functional teams to drive alignment and optimize processes based on qualitative and quantitative insights.
Highest-signal resume keywords
- Data Analysis
- Process Mapping
- Root Cause Analysis
- Stakeholder Engagement
- Customer Journey Optimization
ATS Optimization Keywords
Hard Skills
- Data Interpretation
- Business Analysis Techniques
- Problem Solving
- Requirements Documentation
- Hypothesis Testing
Soft Skills
- Relationship Building
- Influencing Collaborators
- Driving Alignment
Industry Keywords
- Financial Services
- Corporate Clients
- Business Needs
#J-18808-Ljbffr
Customer Journey Manager employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
