At a Glance
- Tasks: Deliver exceptional customer service and support our partner salons through various communication channels.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Be the voice of our brand and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills, empathy, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
- Overview
- Providing exceptional customer service in your dealings with our business partners through multiple communication channels.
- Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies.
- Using tools such as Salesforce to document and correctly log your communications.
- Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores.
- Gathering and relaying customer feedback to the relevant teams to help us continuously improve our product offering.
- Advising and supporting our partner salons to help them grow their business.
- Maintaining consistent communications with our Partner Success teams regarding queries and changes to Accounts.
Requirements
- An active listener who can demonstrate empathy when speaking with partners and customers.
- Act as the face (and voice) of our brand, resolving inquiries with empathy, speed, and a touch of personality.
- Strong written and verbal communication skills with the ability to solve problems.
- Highly organised and able to structure your day effectively to achieve objectives and targets.
- A strong attention to detail and accuracy when recording partner and customer interactions.
- Teamplayer that thrives in a fast-paced environment
- A positive and proactive mindset who enjoys a challenge
- Able to work Monday to Friday.
- #J-18808-Ljbffr
We think you need these skills to ace Customer Experience Specialist
Customer Service
Communication Skills
Active Listening
Empathy
Problem-Solving Skills
Attention to Detail
Organisational Skills
