- Act as the primary interface with customers’ supply chains for assigned accounts.
- Develop and maintain short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
- Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
- Monitor and continuously improve service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
- Develop service level agreements to align shared objectives, optimise service, and identify cost-saving opportunities.
- Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.
Requirements
- Degree in a numerical or science-based discipline, or equivalent experience.
- Experience in a demand or supply planning, analytical, account management, or relationship management role.
- Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
- High proficiency with Microsoft Excel and the Microsoft Office suite.
- Desirable: Experience using Oracle Fusion Demand Planning System or JDE business systems.
- Desirable: Experience writing SQL code.
- Desirable: Experience within the UK retail FMCG sector.
- Desirable: Experience using Google Workspace (G-Suite).
Core Competencies
Demonstrates expertise in supply chain management, including demand planning and S&OP processes, while fostering collaborative customer relationships and optimizing service metrics. Proficient in analytical skills and tools to enhance forecasting accuracy and drive cost-saving initiatives.
Highest-signal resume keywords
- Supply Chain Management
- S&OP Processes
- CPFR Principles
- Microsoft Excel
- Demand Planning
ATS Optimization Keywords
Hard Skills
- Demand Planning
- Forecasting
- Analytical Skills
- SQL Coding
- Service Level Agreements
Soft Skills
- Relationship Management
- Collaboration
Industry Keywords
- FMCG Sector
- Supply Chain Queries
- Service Metrics
- Cost-Saving Opportunities
Tools & Technologies
- Oracle Fusion Demand Planning System
- JDE Business Systems
- Google Workspace
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Customer Collaborations Manager in Cumbernauld employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
