- Maintain oversight of right to work, visa expiries and other People compliance
- Own People dashboards and data, identify trends and turn them into action
- Keep onboarding and probation processes on track and improve them
- Monitor recruitment across KFC and Pret, supporting managers with systems, processes and good practice
- Support maternity, family-related and other People processes
- Work with external ER partner Moorepay on absence, capability and employee relations cases
- Coach managers through People processes
- Champion engagement surveys and turn results into action
- Support events, recognition, awards and development initiatives
- Turn business problems and ideas into practical solutions
- Support projects with the Managing Director, operational leaders and the above-store team
- Help Construction and Operations keep projects, actions and communications moving
- Support legal, property, marketing and operational administration for new site openings
- Support equipment orders, invoices, communications and central administration
- Visit restaurants and shops to coach managers, understand problems and implement processes
- Use AI, automation and smart technology to improve efficiency
- Report to the Head of People & Culture
Requirements
- Practical People/HR experience
- Sufficient confidence and understanding of real-world employee relations processes
- Experience or understanding of disciplinaries, grievances, appeals, absence or capability processes
- Experience in hospitality, retail, QSR or another fast-moving, multi-site operational environment would be particularly valuable
- Willingness to take ownership and work independently
- Ability to respectfully challenge managers, colleagues, suppliers and external partners
- Comfort working with data and spreadsheets
- Willingness to use AI and new technology
- Full UK driving licence
- Willingness to travel across sites in the South of England
- Ability to undertake occasional overnight stays
- CIPD qualification is welcome but not required
Core Competencies
Demonstrates practical People/HR experience with a strong understanding of employee relations processes, including disciplinaries and grievances. Capable of leveraging data and technology to enhance operational efficiency and support multi-site environments.
Highest-signal resume keywords
- People Compliance Oversight
- Employee Relations Processes
- Data Analysis and Reporting
- Coaching and Training Managers
- CIPD Qualification
ATS Optimization Keywords
Hard Skills
- People Compliance
- Employee Relations
- Data Analysis
- Onboarding Processes
- Absence Management
- Grievance Handling
- Capability Processes
- Recruitment Support
- Operational Administration
- Project Support
Soft Skills
- Ownership
- Independent Work
- Respectful Challenge
- Coaching
- Problem Solving
Certifications & Qualifications
- CIPD Qualification
- Full UK Driving Licence
Industry Keywords
- Hospitality
- Retail
- QSR
- Multi-Site Operations
- Employee Engagement
Tools & Technologies
- AI Technology
- Automation Tools
- Spreadsheets
- People Dashboards
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People & Business Operations Partner in Croydon employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
