- Support the Control Tower Lead with mobilisation and execution of the Migration Control Tower
- Provide accurate integrated runbook tracking
- Collect status updates
- Control dependencies and issues
- Log decisions
- Manage communications
- Complete post-event closure
- Support the safe migration of TSB customers and products onto Santander platforms
- Contribute to the end-to-end migration strategy
Requirements
- Migration event governance (Required)
- Relevant migration, operations, PMO or incident co-ordination experience (Required)
- Experience with runbook and dashboard tools (Required)
- Incident, dependency, decision and evidence management (Required)
- War room processes (Required)
- Strong organisation and prioritisation (Required)
- Excellent attention to detail (Required)
- Concise communication (Required)
- Ability to co-ordinate multiple teams and priorities in real time (Required)
- Calm and methodical under pressure (Required)
- Project or service management qualification (Preferred)
Core Competencies
Demonstrates expertise in migration event governance and incident management, with a strong focus on coordinating multiple teams and priorities effectively. Proficient in using runbook and dashboard tools to support migration strategies and ensure accurate tracking and communication.
Highest-signal resume keywords
- Migration Event Governance
- Runbook And Dashboard Tools
- Incident Management
- War Room Processes
- Project Or Service Management Qualification
Hard Skills
- Migration Operations
- PMO Experience
- Evidence Management
- Dependency Management
- Decision Logging
Soft Skills
- Strong Organisation
- Prioritisation
- Attention To Detail
- Concise Communication
- Calm Under Pressure
Certifications & Qualifications
- Project Management Qualification
Industry Keywords
- Migration Strategy
- Control Tower
- Post-Event Closure
- Status Updates
- Communication Management
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Control Tower Support – Customer & Product Data Migration Team employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
