- Provide a professional, resident-focused management service within Over 55s housing schemes
- Act as the first point of contact for residents
- Assist with tenancy-related housing management matters
- Help ensure residents feel safe, secure and well cared for
- Manage building access for residents, contractors and visitors
- Act as a key-holder
- Maintain security of communal areas and facilities
- Respond to emergencies
- Identify and elevate safeguarding concerns
- Work closely with internal teams to deliver effective resident services
- Cover other schemes in the area as required
Requirements
- Excellent customer care skills
- Understanding of housing management and safeguarding
- Calm under pressure, well organised, flexible and confident communicating with a wide range of people
- Good IT skills
- Ideally experience in housing, facilities or building management
- Understanding of tenancy management and safeguarding
- Ability to travel across the region as required
- Ability to cover other schemes in the area
- Basic Criminal Record Check Clearance
- Eligible to work in the UK; visa sponsorship is not offered
- Required to reside in England or Wales for the duration of employment
Core Competencies
Demonstrates expertise in housing management and safeguarding, ensuring a resident-focused approach while maintaining security and effective communication. Capable of managing tenancy-related matters and responding to emergencies in a calm and organized manner.
Highest-signal resume keywords
- Housing Management
- Safeguarding
- Customer Care Skills
- Emergency Response
- IT Skills
Hard Skills
- Tenancy Management
- Building Management
- Emergency Response Procedures
- Security Management
- Resident Services Coordination
Soft Skills
- Calm Under Pressure
- Well Organized
- Flexible
- Confident Communication
Certifications & Qualifications
- Basic Criminal Record Check Clearance
Industry Keywords
- Over 55s Housing
- Resident-Focused Management
- Communal Area Security
- Building Access Management
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Complex Manager, Over 55's Housing employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
