At a Glance
- Tasks: Lead strategies to re-engage customers and manage collections communications.
- Company: Dynamic fintech company focused on innovative financial solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on innovation and teamwork.
- Why this job: Make a real difference in customer engagement and financial wellbeing.
- Qualifications: 7+ years in collections management with strong analytical and strategic skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Managing communications strategy to re-engage customers in arrears.
- Utilising multiple communication channels (email, SMS, push notifications, dialler).
- Utilising internal data, external data and models to segment customers into groups and design treatment strategies.
- Proactively identifying signs of financial difficulty and engaging customers prior to arrears to reduce missed payments.
- Identifying opportunities to use additional third-party data sources to aid collections strategies.
- Coordinating with third parties that supply communication channels.
Qualifications
- 7+ years' experience in commercial, portfolio, or collections management within consumer credit, preferably credit cards.
- Strong knowledge of FCA consumer credit regulation, including responsible lending, collections, and debt sale practices.
- Strong strategic thinker.
- Proven expertise in pricing, credit line management, collections strategy, and debt portfolio sales.
- Advanced analytical skills, including financial modelling and credit risk assessment is beneficial.
- Strong SQL skills - able to self-serve with their own data.
- Excellent stakeholder management, communication, and negotiation skills.
- Experience in fintech or fast-growing financial services preferred.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Strategy Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Jobtailor. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Strategy Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jobtailor.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Jobtailor's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Jobtailor
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jobtailor.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Jobtailor will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jobtailor employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
