At a Glance
- Tasks: Engage with clients and sales to manage queries and develop impactful reports.
- Company: Dynamic company focused on innovative client support and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on emerging research methods and technologies.
- Why this job: Join a team that leverages AI to enhance client experiences and drive success.
- Qualifications: 3 years in client engagement or research, with strong communication and storytelling skills.
The predicted salary is between 35000 - 45000 £ per year.
- Overview
- Ownership of a specific regional query load split by industry, account or other grouping
- Responsibility for efficient, high quality query engagement with sales and clients based on standard operating procedures
- Renewed focus on opportunity identification and conversion for both sales and research through queries
- Building strong and collaborative working relationships with relevant research, insights and sales team to support effective and seamless client support
- Collaborating with Gen AI and tech teams to effectively incorporate and implement new AI solutions for query management and analysis
- Developing and building relevant reports for research sales using query and passport usage data as well as other relevant metrics
- Working closely with the insights team and project managers to define and develop well defined and structured pathways for client data partnership
- Coordinating Passport claims requests and necessary actions to sign off the data
Requirements
- 3 years of syndicated, consulting research, service tiers or sales experience
- Direct client engagement experience for queries, CPT Lead/member, presentation experience and interaction in informal client settings
- Knowledge and passion for traditional and emerging research methods, tools, and technologies and how they are used to empower researchers and our businesses to deliver great products and service
- Structured communication and storytelling skills with ability to influence a range of audiences
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.
- Hard Skills
- query management
- data analysis
- report development
- opportunity identification
- client engagement
- presentation skills
- research methods
- metrics analysis
- structured pathways development
- CPT Lead
- Soft Skills
- collaboration
- communication
- storytelling
- influence
- relationship building
- organizational skills
- client support
- teamwork
- problem-solving
- adaptability
- #J-18808-Ljbffr
We think you need these skills to ace Client Support Consultant
Query Management
Data Analysis
Report Development
Opportunity Identification
Client Engagement
Presentation Skills
Research Methods
