At a Glance
- Tasks: Lead operations at MAGIC AI, overseeing supply chain, HR, and cross-functional collaboration.
- Company: Join a fast-growing tech company revolutionising connected hardware and AI across the UK and US.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Ideal for those with a passion for scaling businesses and making impactful decisions.
- Why this job: Be the driving force behind product delivery and operational excellence in an innovative tech space.
- Qualifications: 10-15+ years in operations, preferably in consumer hardware or DTC sectors.
The predicted salary is between 120000 - 150000 £ per year.
About the role
The operational backbone of MAGIC AI — owning supply chain, people, legal, and the cross‑functional glue that turns strategy into shipped product, on time, on margin, on both sides of the Atlantic.
MAGIC AI is scaling a connected hardware + AI product across the UK and US.
The CEO needs a senior operator to take ownership of the run‑the‑business machine so product and growth can compound without ops becoming the bottleneck.
Mandate
Take full accountability for CM1 and CM2, and partner with the CMO and CFO to secure CM3 targets. This mandate runs across four pillars.
- 1. Supply Chain, Logistics & 3PL (UK + US)
- End‑to‑end ownership of manufacturing, freight, customs, dual‑region 3PL, and the unit economics of landed cost.
- Supply chain strategy and systems infrastructure, including ERP implementation.
- International freight strategy.
- UK: 3PL and warehouse process review and ownership.
- US: full audit of 3PL, freight, and operational tax set‑up.
- Reverse logistics — returns, grading, and restock flow design and ownership.
- 2. Inventory Management & Operational Finance
- The operational counterpart to the CFO and Head of Finance — turns the financial plan into purchase orders, and the inventory reality into the financial plan.
- S&OP, demand model, and ordering cadences.
- Complete ownership of inventory accuracy.
- COGS / GPM reporting and operational financial reporting.
- Investor‑facing margin work.
- External audit.
- 3. HR & Legal
- People ops, hiring infrastructure, and external counsel across UK and US entities.
- Comp bands, performance cycles, and employment compliance across UK + US.
- US entity and corporate tax set‑up.
- Commercial, IP, employment, and regulatory legal — managing external counsel.
- Product compliance.
- 4. The glue — cross‑functional operating system
- Runs the company's operating cadence: weekly metrics review, quarterly planning, OKRs, exec staff meetings.
- The person every department head — including the CFO and Head of Finance — goes to when something is stuck between functions.
- KPIs: decisions made per week, blockers cleared, on‑time quarterly delivery.
Requirements
- Must‑haves
- 10–15+ years operating experience, including a senior role at a scaling consumer hardware or DTC company shipping ideally large, heavy, expensive goods.
- Direct ownership of international supply chain (ideally UK US Asia manufacturing).
- Sourcing and ownership of warehousing, 3PL and delivery partners in the US and UK.
- Has built or rebuilt an S&OP / inventory planning process from scratch.
- Strong commercial and financial literacy — can challenge a CFO's model and own the operational drivers behind it, without needing to be the CFO.
- Track record managing people ops and external legal across multiple jurisdictions.
- High agency, low ego, written‑first communicator.
- Nice‑to‑haves
- Connected fitness, wearables, or AI hardware background.
- Experience with a Series A→B→C transition.
- Existing UK & US 3PL / freight forwarder relationships.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer, COO
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Jobtailor and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Jobtailor!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Jobtailor keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Chief Operating Officer, COO
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Jobtailor:This is your chance to really connect with the team at Jobtailor. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Jobtailor
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Jobtailor.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Jobtailor that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Jobtailor. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
