At a Glance
- Tasks: Manage IT suppliers and ensure top-notch service delivery.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on continuous improvement.
- Why this job: Make a real difference by optimising supplier performance and driving improvements.
- Qualifications: Experience in supplier management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Manage a portfolio of IT suppliers, ensuring services are delivered in line with agreed SLAs, KPIs and contractual obligations.
- Monitor and analyse supplier performance, service trends and incidents, taking action to address underperformance and drive improvement.
- Lead and facilitate regular supplier service review meetings, producing performance reports and tracking actions through to completion.
- Maintain accurate records of contracts, supplier details and service information within the service management tool (e. g. Hornbill).
- Oversee a portfolio of contract renewals, extensions and terminations, ensuring continuity of service.
- Work closely with Procurement, Finance and business stakeholders to ensure contracts are compliant, deliver value for money and follow appropriate routes to market.
- Raise and manage purchase orders, ensuring invoices and payments are processed accurately.
- Drive continuous service improvement by identifying trends, lessons learned and opportunities to optimise supplier performance.
Requirements
- Experience of supplier and contract management.
- Ability to analyse and interpret service performance data.
- Stakeholder engagement and communication skills both internal and external.
- Understanding of general ITIL processes.
- Experience working within a regulated or public sector environment.
- Understanding of procurement processes.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Analyst – Home Based Agile Worker in Chelmsford
✨Get Savvy with Industry Perks
Join procurement and purchasing forums or groups where pros hang out, like CIPS (Chartered Institute of Procurement & Supply). They'll share the inside scoop on job openings that might not show up on traditional job boards!
✨Show Off Your Skills
Consider creating a portfolio that outlines your achievements in procurement, like cost-saving initiatives or supplier management strategies. Having tangible evidence of your skills can really set you apart when applying to companies like Jobtailor.
✨Tap into Your Network
Leverage LinkedIn to connect with professionals in procurement—follow relevant hashtags, join groups, and engage in discussions. This is a great way to get noticed by potential employers before they even post a job!
✨Keep Your Eyes on Job Boards
With full-time positions, timing can be everything. Set alerts on job boards specifically for procurement roles. Don't wait for a job posting to close; apply through our website as soon as you see a fit—being proactive can give you the edge!
We think you need these skills to ace Senior Service Delivery Analyst – Home Based Agile Worker in Chelmsford
Some tips for your application 🫡
Show Off Your Procurement Know-How:When you're crafting your CV, make sure to highlight any procurement-specific skills you've got. Talk about your experience with supplier negotiations, cost analysis, or inventory management. If you’ve used software like SAP or Oracle, don’t forget to mention that too – it shows you know your way around the tech side of things!
Quantify Your Achievements:In procurement, numbers matter. Use your CV and cover letter to showcase any quantifiable achievements you've made in reducing costs or improving efficiencies. For example, mentioning that you helped save 20% on purchasing costs last year is way more impressive than just saying you managed the budget!
Tailor Your Cover Letter to Jobtailor:Your cover letter should read like you’re chatting directly to Jobtailor. Research the company’s procurement strategy, mention how your skills align with their goals, and share your enthusiasm for contributing to their success. This personal touch can really set you apart from the crowd!
Professional Certs Can Go a Long Way:If you've got any procurement-related certifications, such as CIPS or APICS, make sure they're front and centre on your CV. These qualifications show you're serious about your career in procurement and are committed to continuous learning. It’s a great way to signal your expertise and dedication to potential employers like Jobtailor.
How to prepare for a job interview at Jobtailor
✨Show Off Your Negotiation Skills
In procurement, strong negotiation skills are key. Be ready to share examples of past negotiations where you've successfully saved costs or improved supplier terms. We want to hear how you approached those situations and the strategies you used to achieve positive outcomes!
✨Know Your Tools
Make sure you’re familiar with procurement software and tools commonly used in the industry, such as SAP Ariba or Coupa. Come prepared to discuss any experiences you've had with these tools or similar platforms, as we need someone who can hit the ground running at Jobtailor!
✨Understand Market Trends
As a procurement professional, being aware of market trends can set you apart. Brush up on recent developments in supply chain management or procurement best practices and think about how they could impact your role at Jobtailor. Bringing a current perspective will show your enthusiasm for the industry.
✨Demonstrate Your Team Player Attitude
A full-time position means you'll be working closely with various teams. Be prepared to discuss how you collaborate with others, manage conflicts, and build relationships with stakeholders. Sharing anecdotes about past teamwork experiences will highlight your ability to fit into Jobtailor's culture.
