At a Glance
- Tasks: Manage contractor accounts and guide them through the renewal process with ease.
- Company: Join a dynamic team focused on contractor success and satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and achieving targets.
- Why this job: Make a real difference by helping contractors renew their accounts smoothly.
- Qualifications: Experience in customer service or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
- Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
- Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
- Handle objections and queries related to the renewal process, providing accurate and professional responses.
- Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
- Meet and exceed individual and team renewal targets and KPIs.
- Maintain accurate records of all interactions and updates within the CRM system.
- Provide feedback on recurring contractor concerns to help improve the overall renewals process.
Requirements
- Experience in a customer service, account management, or renewals-based role.
- Strong communication skills, both written and verbal.
- Excellent organizational and time-management abilities.
- Ability to manage a high volume of accounts while maintaining attention to detail.
- Comfortable working with targets and performance metrics.
- Confident handling objections and turning conversations around positively.
- Proficiency in using CRM systems and Microsoft Office applications.
- Knowledge of health and safety accreditation or compliance processes.
- Experience working within the contractor or construction industry.
- Familiarity with CHAS or similar SSIP accreditation schemes.
- #J-18808-Ljbffr
We think you need these skills to ace Account Executive – Renewals in Cardiff
Account Management
Customer Service
Communication Skills
Organisational Skills
Time Management
Attention to Detail
Target Management
