At a Glance
- Tasks: Manage client relationships and ensure subscription renewals while identifying growth opportunities.
- Company: Join a dynamic team focused on customer success and relationship building.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in customer success and strong relationship management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
Responsible for a portfolio of clients to ensure annual renewal of their Safe Workforce subscription.
Build solid relationships with the portfolio and identify upsell and cross-sell growth opportunities.
Manage the customer lifecycle post onboarding - maintenance, development and support the renewal team if needed.
Update CRM weekly with opportunities and new contact details and notes.
Identifying upsell opportunities through the customer care call process and converting into upsell opportunities.
Carry out regular check-ins with the clients.
Requirements
- Experience working within a customer success or key account environment
- Proven ability to build and maintain strong customer relationships
- Comfortable managing multiple workloads in a fast-paced setting
- Strong influencing and relationship management skills
- Ability to work effectively with internal stakeholders and external clients to achieve positive outcomes and deliver an excellent customer experience
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
- Soft Skills
- relationship management
- influencing skills
- customer success
- customer experience
- multi-tasking
- stakeholder management
- #J-18808-Ljbffr
