- Design and build Box automations, including Box AI for metadata extraction, classification, and manipulation
- Configure Zendesk AI features, including knowledge base, FAQs, and agentic or assisted chat
- Build and maintain integrations across Box, JIRA, HiBob, and other platforms
- Develop MCP-based and Claude Code-driven automations to remove manual handoffs between teams
- Ensure automations affecting validated or GxP-relevant systems are version-controlled, peer-reviewed, documented, and validated according to Qureight policies
- Work with internal departments to identify, size, and prioritise high-value automation opportunities
- Own automations end-to-end, including monitoring, error handling, documentation, and change management
Requirements
- Scripting/development ability using Python or TypeScript
- Ability to build and maintain integrations against REST APIs and webhooks
- Practical experience configuring and integrating SaaS platforms such as Box, Zendesk, and JIRA, or close equivalents
- Experience with version control using Git
- Experience with change-managed delivery workflows
- Ability to work with AI/LLM tooling, preferably Claude Code
- Prompt design and evaluating AI output quality
- Clear written communication and documentation skills
- Prior experience in a regulated environment such as GxP, ISO 27001, medical devices, or clinical trials preferred
- Familiarity with computerised system validation concepts preferred
- Exposure to MCP, agentic automation patterns, or workflow tooling preferred
- Understanding of information security fundamentals, including access control, data classification, and least privilege preferred
Core Competencies
Demonstrates expertise in designing and building automations using Box and Zendesk AI, with a strong focus on integration, version control, and compliance in regulated environments. Proficient in scripting with Python or TypeScript and experienced in managing end-to-end automation processes.
Highest-signal resume keywords
- Python Scripting
- TypeScript Development
- Box Automation
- Zendesk Configuration
- GxP Compliance
Hard Skills
- Scripting
- Integration Development
- REST API
- Webhooks
- Version Control
- Change Management
- AI Tooling
- Prompt Design
- Documentation
- Automation Development
Soft Skills
- Clear Communication
- Documentation Skills
Industry Keywords
- GxP
- ISO 27001
- Medical Devices
- Clinical Trials
- Computerised System Validation
Tools & Technologies
- Box
- Zendesk
- JIRA
- HiBob
- Git
#J-18808-Ljbffr
Integration and Automation Engineer in Cambridge employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
