At a Glance
- Tasks: Lead a team to provide top-notch service to landlords and tenants while managing property tenancies.
- Company: Dynamic property management firm focused on excellence and growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by ensuring smooth property management experiences.
- Qualifications: Experience in property management and strong communication skills are essential.
The predicted salary is between 35000 - 40817 £ per year.
Responsibilities
Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
Hold occasional team meetings Attend branch meetings as required and advise branch managers of any matters requiring their attention.
Responding promptly and effectively to internal and external complaints.
Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner.
Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.
Organising for remedial works to be completed on a timely basis.
Advising landlords/managing agents of want of repairs.
Obtaining estimates, issuing works orders, paying invoices.
Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary.
Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
Ensuring that the diary is kept up-to-date to monitor outstanding matters.
Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
Liaising closely with letting offices and client
