- Own and execute the end-to-end onboarding process for new business customers joining the Octopus Fleet platform
- Provide first-line customer support for new and existing business clients
- Answer operational queries and deliver a high-quality service experience
- Complete administrative tasks for vetting new business sign-ups and conduct Know Your Business (KYB) checks
- Maintain accurate client records and onboarding progress in CRM systems
- Assist with basic status reporting
- Channel customer insights and operational friction points to product and technology teams
- Help refine tools and processes through internal feedback
Requirements
- Strong customer focus and enthusiasm for exceptional client experiences
- Passion for sustainability and EV adoption
- Top-tier written and verbal communication skills
- Ability to clearly explain processes and professionally interact with business contacts
- Solid organisational ability to manage multiple administrative tasks and customer priorities simultaneously
- Meticulous attention to detail, especially for compliance checks
- Adaptability and resourcefulness in a fast-paced, constantly improving environment
- Proactive approach to problem-solving
- Prior experience in a customer service, administrative, or operations support role is a strong plus
Core Competencies
Demonstrates strong customer focus and exceptional client experience management while executing onboarding processes and maintaining accurate client records. Proficient in problem-solving and adapting to fast-paced environments, ensuring compliance and operational efficiency.
Highest-signal resume keywords
- Customer Service Experience
- Onboarding Process Management
- CRM Systems Proficiency
- Compliance Checks
- Written And Verbal Communication Skills
Hard Skills
- Onboarding Process
- Administrative Tasks
- Know Your Business (KYB) Checks
- Status Reporting
- Client Record Maintenance
Soft Skills
- Customer Focus
- Organizational Ability
- Attention To Detail
- Adaptability
- Proactive Problem-Solving
Industry Keywords
- Sustainability
- Electric Vehicle (EV) Adoption
Tools & Technologies
- CRM Systems
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Business Operations Specialist employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
