- Act as Customer Success Manager for schools going live with Bromcom
- Apply Bromcom product knowledge to provide online and onsite support for new users
- Support setup and configuration, report building, general setup, and best practices
- Provide enhanced advice and consultancy to large MAT or LA customers
- Serve as a knowledge point for customers
- Manage own calendar and prioritise time where needed
- Provide experience, knowledge, and support where needed
- Conduct health checks and proactive investigations at customer sites
- Travel to customer locations as required
- Work with the wider Bromcom business to promote software enhancement, customer success, and engagement
Requirements
- Experience using school MIS systems, such as Bromcom MIS
- High motivation, positivity, and willingness to learn and adapt as software changes and improves
- Excellent communication and presentation skills
- Ability to learn and adapt as software changes
- Self-organised and a self-starter
- Excellent people skills
- Experience working in or with schools, such as in data management, timetabling, technical support, or training
- Awareness of developments in the UK Edtech space, including AI, DfE, and other statutory changes
Core Competencies
Demonstrates expertise in Customer Success Management within the education sector, leveraging Bromcom MIS knowledge to provide exceptional support and consultancy to schools. Capable of conducting health checks and proactive investigations while promoting software enhancements and customer engagement.
Highest-signal resume keywords
- Bromcom MIS Experience
- Customer Success Management
- Excellent Communication Skills
- School Data Management
- Edtech Awareness
Hard Skills
- MIS Systems
- Report Building
- Setup and Configuration
- Technical Support
- Training
Soft Skills
- High Motivation
- Positivity
- Self-Organised
- Excellent People Skills
- Willingness to Learn
Industry Keywords
- UK Edtech
- DfE
- Statutory Changes
- MAT
- LA
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Customer Success Manager – MIS Systems in Bromley employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
