Head of Community Bank – Consumer Channels in Bristol

Bristol Full-Time 70000 - 90000 £ / year (est.) No working from home possible

Tasks: Lead a massive customer-facing operation across 700 branches and shape the future of banking.
Company: Join one of the UK's largest community banks with a focus on innovation and customer service.
Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
Other info: Dynamic role with excellent career growth and the chance to influence change.
Why this job: Be at the forefront of transforming banking while inspiring a diverse team.
Qualifications: Experience in leading large operations and driving transformation in fast-paced environments.

The predicted salary is between 70000 - 90000 £ per year.

Responsibilities

Lead one of the UK’s largest customer-facing operations, spanning c.700 branches serving communities across the country
Play a critical role in delivering the Group’s strategy, shaping how our physical network evolves alongside digital channels and changing customer behaviours
Set a clear vision, align colleagues behind it and balance long-term strategic ambition with consistent delivery
Lead through a senior leadership team including Regional Directors and the Head of Customer Experience
Create a culture where colleagues feel inspired, empowered and focused on delivering strong customer outcomes
Own the delivery of key business outcomes including commercial performance, colleague engagement and fair customer results
Partner closely with senior leaders across Community Bank, central business units and external stakeholders

Requirements

Proven experience leading large-scale, multi-site customer-facing operations (e. g. retail, banking, telco or similar)
Demonstrable track record of leading complex transformation programmes in fast-paced, evolving environments
Experience leading multi-layered senior leadership teams, driving high performance, engagement and cultural change
Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes
Ability to influence and align senior stakeholders across a complex, matrix organisation
Experience within financial services or a highly regulated environment (desirable)
Exposure to integrating physical and digital customer channels (desirable)
ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.

This feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

Contact Details:

Jobtailor Recruitment Team

Leadership

Customer-Facing Operations

Transformation Programmes

Financial Outcomes

Operational Outcomes

Multi-Site Management

Performance Leadership

Cultural Change

Stakeholder Alignment

Digital Customer Channels

Strategic Vision

Influence

Engagement

Empowerment

Collaboration

Head of Community Bank – Consumer Channels in Bristol

Location: Bristol