- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Conduct customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
- Manage high profile retail accounts by interacting directly with Technical and Commercial managers
- Deliver the business and technical strategy for each customer
- Drive quality through collaborative quality improvement plans involving the supply base, factory, farm and customer
- Analyse and manage customer performance data and enable continuous improvement prioritisation
- Work across the business to ensure customer requirements are communicated and met
- Report directly to the Senior Technical Account Manager
Requirements
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Core Competencies
Demonstrates expertise in Technical Support and Quality Management, with a strong focus on customer relationship management and continuous improvement strategies. Proficient in managing product launches and ensuring compliance with industry standards.
Highest-signal resume keywords
- Technical Support
- Quality Management
- Supplier Compliance Systems
- Food Safety Level 2
- HACCP Level 2
Hard Skills
- Quality Improvement Plans
- Customer Performance Data AnalysisProject Management
- Retailer Codes of Practice Knowledge
- FMCG Experience
Soft Skills
- Excellent Communication Skills
- Interpersonal Skills
- Relationship Building
- Organisational Skills
- Attention to Detail
Certifications & Qualifications
- Food Safety Level 2
- HACCP Level 2
Industry Keywords
- FMCG
- Food/Produce
- Technical Management
- Commercial Awareness
- Continuous Improvement
Tools & Technologies
- MS Office Applications
- Supplier Compliance Systems
- Global GAP
- Red Tractor
- SMETA
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Technical Manager in Bognor Regis employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
