Jobtailor in Birmingham is seeking a 2nd Line Support Engineer to own and manage escalated cases, troubleshoot Microsoft 365, Windows, AD, and networking issues, and collaborate with customer IT teams, Field Engineers, and external suppliers.
You will escalate with clear handovers, contribute to root cause analysis and service improvement, maintain case records, and work a shift pattern from Friday to Monday between 7am and 7pm.
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Weekend 2nd Line IT Support Engineer - Windows & 365 in Birmingham employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
