- Engage new prospective students through telephone, email, and SMS
- Conduct structured initial conversations about interest, motivation, study goals, and intent
- Complete initial qualification checks against programme criteria
- Identify barriers, concerns, risks, and readiness to progress
- Progress qualified prospective students to Student Recruitment Advisors
- Provide clear handover information about motivations, circumstances, questions, and risks
- Provide accurate high-level programme information and set expectations for the next stage
- Maintain accurate records in Salesforce CRM
- Manage high volumes of new enquiries and follow-up activity
- Work with Student Recruitment Advisors to improve lead qualification and handovers
- Contribute to team targets and continuous improvement through feedback, trends, and insights
- Report to the Student Recruitment Manager / Sales Manager
Requirements
- Customer-facing, telephone-based, sales, recruitment, or customer service experience would be beneficial
- Strong verbal communication skills and confidence engaging prospective students by telephone
- Ability to ask effective questions and listen actively
- Strong written communication skills for email and SMS
- Good judgement and attention to detail when completing qualification and eligibility checks
- Ability to recognise and accurately capture barriers, concerns, or risks
- Comfort working in a fast-paced, target-driven environment
- Strong organisation and time-management skills
- Positive and resilient approach to telephone-based outreach and repeated contact attempts
- Comfort learning and using CRM systems and digital communication tools
- Salesforce experience would be beneficial but is not essential
- Higher education, education consultancy, or student outreach experience is desirable
- Willingness to receive coaching and continuously develop sales, discovery, and student recruitment skills
Core Competencies
Demonstrates strong verbal and written communication skills, with the ability to engage prospective students effectively through various channels. Proficient in managing customer inquiries and maintaining accurate records in CRM systems, contributing to team targets and continuous improvement.
Highest-signal resume keywords
- Salesforce CRM Experience
- Customer Service Experience
- Strong Verbal Communication Skills
- Attention to Detail
- Time Management Skills
Soft Skills
- Active Listening
- Effective Questioning
- Positive Attitude
- Resilience
- Organizational Skills
Industry Keywords
- Higher Education
- Student Recruitment
- Education Consultancy
- Lead Qualification
- Customer Engagement
Tools & Technologies
- CRM Systems
- Digital Communication Tools
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Junior Student Recruitment Advisor in Birmingham employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
