- Manage a portfolio of existing Assessment clients
- Retain, develop and grow existing client relationships
- Achieve annual retention, renewal and growth targets
- Develop account plans for strategic customers
- Conduct regular business reviews and customer engagement activities
- Identify and convert cross-sell and upsell opportunities
- Manage customer renewals and contract negotiations
- Maintain accurate pipeline forecasting and CRM records
- Proactively manage customer risks and retention activities
- Build executive-level relationships within key accounts
- Collaborate with Service Delivery, Customer Success, Marketing and Technical Teams
- Report to the Sales Team Manager
Requirements
- Proven experience in account management, customer success or sales within a B2B environment
- Strong relationship-building and stakeholder management skills
- Experience managing customer portfolios and delivering revenue growth
- Ability to identify and develop cross-sell and upsell opportunities
- Excellent communication, negotiation and presentation skills
- Strong planning, forecasting and pipeline management capability
- Experience using CRM systems and sales management tools
- Right to work, subject to pre-employment verification
- Verification of identity, employment history, education, and criminal records where applicable
Core Competencies
Demonstrates expertise in account management and customer success within a B2B environment, focusing on relationship-building, revenue growth, and effective pipeline management. Proficient in utilizing CRM systems to enhance customer engagement and retention strategies.
Highest-signal resume keywords
- Account Management
- Customer Success
- Relationship-Building
- Pipeline Management
- CRM Systems
ATS Optimization Keywords
Hard Skills
- Revenue Growth
- Cross-Sell Opportunities
- Upsell Opportunities
- Contract Negotiations
- Forecasting
Soft Skills
- Communication Skills
- Negotiation Skills
- Presentation Skills
- Stakeholder Management
- Planning Skills
Industry Keywords
- B2B Environment
- Customer Engagement
- Business Reviews
- Client Relationships
- Retention Activities
Tools & Technologies
- Sales Management Tools
- CRM Systems
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Inside Sales Account Executive in Birmingham employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
